Sema also runs customer support for Neurotech’s own products, Ghala and Snippe.
What is Semacall?
Semacall turns your business phone line into an AI-powered call centre. One number connects your business to every customer call. No hardware, no call-centre floor. Powered by voice AI on carrier-grade telecom infrastructure, so it works the same way whether your customer is calling from next door or another country.
Our services
Always answered
Coverage beyond your team
Your customers get answered even when your team can't pick up: after hours, at peak, on public holidays.
Nothing forgotten
Recorded and transcribed
Every conversation is recorded and transcribed, so you can search what was said instead of listening back.
Missed calls, handled
Automatic follow-up
A missed call becomes a follow-up, not a lost customer.
One line, every market
Multi-country, single number
One support line serves every country you operate in. Customers dial local, you manage it all in one place.
Speaks the language
Local-language support
Customers are answered in their own language, not just English.
Refreshingly simple
Nothing to install
No phone hardware, no IT project. Live in days, run from a browser.
Security & compliance
Your customers trust you with their business. The phone line should never be the weak point.
- Calls and recordings are encrypted in transit and at rest.
- You control access: recordings and transcripts are only visible to the people you authorise.
- Compliance and audit logs on Enterprise plans keep a record of who accessed what.
- 99.9% uptime SLA available on Enterprise.
Ask your business anything
Every call Sema handles becomes structured data: transcripts, tickets, campaigns, customer history, analytics. Not recordings gathering dust, but answers waiting to be asked for.
Sema ships a Model Context Protocol (MCP) server, the open standard for connecting AI to business tools. Link your workspace to Claude and ask about your business in plain language. No dashboard training, no exports, no waiting on reports.
- “What did customers complain about most this month?”
- “Ni simu ngapi tulikosa jana?”
- “Draft a follow-up plan for yesterday’s missed calls.”
get_overviewlist_callsget_analyticsIllustrative conversation; numbers shown are sample data.
Who is Sema for?
Built for the customer-facing businesses that keep Africa moving. We answer the phones so your team can do the work people are calling about.
Banks & SACCOs
Compliance-ready recordings
Pricing in TZS
Plain prices, cancel anytime.
Sema Starter
Your first business line, without the chaos of seven staff mobiles.
- 1 business number
- Up to 3 agents
- 1 IVR menu
- 200 inbound minutes included
- Call recording, logs, missed-call tracking
- Email transcripts after every call
Setup fee: TZS 150,000 (one-time)
Sema Business
Most chosenWhen “I'll just answer it” isn't a routing strategy anymore.
- Up to 10 agents · 3 departments
- 700 inbound minutes included
- Browser-based agent dashboard
- Smart routing (round-robin, priority, availability)
- AI-generated post-call summaries
- Working hours rules
- 400 transcribed minutes included
Setup fee: TZS 250,000 (one-time)
Sema Enterprise
For ferries, banks, and SACCOs that take 1,000+ calls a day.
- Unlimited agents and departments
- Custom call routing and integration
- 99.9% SLA available
- Dedicated success manager
- Integration with your existing systems
- Compliance and audit logs
- Custom onboarding plan
Common questions
How fast can we go live?
Most teams are live within 24 to 48 hours of signing up. There's no hardware to install. We set up your number, menus and agents remotely, and your team answers from a browser.
Can we keep our existing number?
In many cases, yes. Tell us the number you'd like to port when you sign up and we'll confirm what's possible for your country and provider.
What happens when our included minutes run out?
Your line stays on. If you're regularly talking past your bundle, we'll help you move to a plan that fits. Business and Enterprise carry bigger bundles.
Is there a contract?
No lock-in. Plans are monthly and you can cancel anytime; the only upfront cost is the one-time setup fee.
Which countries does Sema work in?
Sema is live in 11 African countries, and one number can serve customers across all of them.
Ready when your customers call.
Tell us about your support line and we’ll set you up. Live in 24 to 48 hours, billed in TZS or USD, cancel anytime.