Terms of Service

1. The agreement

These terms are an agreement between the business that opens a Sema account ("you") and Neurotech Africa of Dar es Salaam, Tanzania ("we", "us"). By creating an account or using Sema you accept these terms. If you use Sema on behalf of a company, you confirm you are authorised to bind that company.

2. The service

Sema is a cloud call-centre service: business phone numbers, call answering and routing, IVR menus, call recording, transcription, tickets, campaigns, analytics, and AI features including post-call summaries and an MCP server for connecting AI assistants to your workspace. The features available to you depend on your plan, as described on our pricing page.

3. Your account

You agree to provide accurate information when signing up and to keep your credentials and API keys confidential. You are responsible for activity that happens under your account and under keys you generate, including access you grant to AI assistants through the MCP server. Tell us promptly if you believe your account has been compromised.

4. Acceptable use

You agree not to use Sema to:

• Break the law, including telecommunications and data-protection laws in the countries where you use the service.
• Record calls without a lawful basis. You are responsible for notifying callers and obtaining any consent your law requires.
• Send spam, run fraudulent schemes, or harass people.
• Interfere with the service, probe its security, or use another customer's data.

5. Fees and billing

Plan prices are listed on our pricing page and billed monthly, in Tanzanian shillings or US dollars. A one-time setup fee applies to new desks. Plans include usage bundles (such as inbound and transcribed minutes); if your usage regularly exceeds your bundle we will contact you about a top-up or a plan that fits. We may change prices with at least 30 days' notice; changes take effect at your next billing cycle.

6. Cancellation

There is no lock-in. You can cancel at any time, and cancellation takes effect at the end of the current billing period. Setup fees and fees already paid for the current period are not refunded unless the law requires otherwise. After cancellation we will make your data available for export for a reasonable period, then delete it in line with our Privacy Policy.

7. Your data

Your call data belongs to you: recordings, transcripts, tickets, contacts and analytics generated from your calls. You grant us the licence needed to host and process that data to operate the service. Our handling of personal data is described in the Privacy Policy, which forms part of these terms.

8. Availability

We work to keep Sema available around the clock, but the service depends on telecommunications networks and other providers, and we cannot promise uninterrupted service. A service-level agreement with uptime commitments is available on Enterprise contracts. Scheduled maintenance will be announced in advance where practical.

9. Intellectual property

We own the Sema software, brand and service. These terms do not transfer any of that to you beyond the right to use the service while your account is active. You keep all rights in your own data and brand.

10. Liability

To the maximum extent permitted by law: Sema is provided as described, without warranties beyond those that cannot be excluded; neither party is liable for indirect or consequential losses; and our total liability for claims arising out of the service is limited to the amounts you paid us for the service in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

11. Suspension and termination

We may suspend or terminate an account that materially breaches these terms, including non-payment or unlawful use, after giving notice where reasonable. You may close your account at any time as described under Cancellation.

12. Changes to these terms

We may update these terms as the service evolves. We will post the updated terms on this page and, for material changes, notify account holders by email at least 30 days before they take effect. Continuing to use Sema after that date means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the United Republic of Tanzania, and disputes are subject to the jurisdiction of the courts of Tanzania.